Complaints Handler Sevenoaks Circa £22,000 InterQuest Solutions are delighted to be working with one of our key clients in the Sevenoaks area supporting them with the recruitment of a Complaints Handler The role is permanent and will be joining an established team providing support across a UK network of finance companies, partners and third parties, liaising with customers and working to provide excellent customer service. Duties & Responsibilities Investigate complaints in accordance with company complaints procedure Liaise between customer and external agencies to obtain resolution Research root causes of complaints Liaise between company and Regulator Contact customers by telephone and correspondence Ensure regulatory responses are issued correctly and on time Keep electronic and paper filing in order at all times Skills & Experience Ideal candidates will have 1-2 years previous complaints experience Confident communication skills, able to deal with difficult customers Computer Literate, including MS office products and Email Able to work effectively as part of a team and meet set KPIs or deadlines Ideal candidates will be able to drive and have their own transport due to the office location and be able to commit to 37.5 hour week on a rotating shift basis. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.