Administration Office Apprentice

Location
Maidstone, Kent
Salary
£7,300 per annum
Posted
25 Apr 2019
Closes
23 May 2019
Ref
KT&A2347
Job Level
Apprentice
Contract Type
Apprenticeship
Hours
Full Time

Employer Description
Are you looking for a career in Administration and would like to be paid whilst you obtain a qualification?

This is a fantastic opportunity to join our Contact Centre in Maidstone for an Administration Apprentice position, which will provide you with great training and experience (NVQ Level 2) in this exciting sector within Kent County Council.

Agilisys is a leading specialist provider of outsourced customer care services for the UK’s public and private sectors, with over 800 employees based in state-of-the-art contact centers across the UK.

Vacancy Description
To provide a comprehensive and efficient administrative and clerical function to support and enhance the services the Contact Centre provides.

Main duties and responsibilities:

Assist in the provision of a professional, comprehensive and efficient administrative and clerical support function to the Contact Centre.
Assist in the assessment, issuing, data entry and cancellation of a number of processes undertaken within the centre.
Management of incoming post including the opening, sorting and prioritising of Contact Centre white mail.
Logging incoming post and emails onto the Contact Centre database.
Filing service specific paperwork as appropriate, ensuring that the storage and retrieval is undertaken in a logical and consistent manner.
Production and despatch of standard response letters for various Contact Centre Services. Sending of brochures and related paperwork Collating booking confirmations and posting to customers
Take calls relating to services as required.

Wage
£7,300 per annum

Hours
Monday to Friday
9am to 5pm

Skills Required
Good communication skills 
Good interpersonal skills IT skills – e mail, Word, Excel 
Good organisational skills 
Aptitude and commitment to learning and development 
Able to methodically follow defined processes 
Confident telephone manner

Personal Qualities
Willingness to learn 
We are looking for an applicant who can live our company values of Innovation, Integrity and Passion

Qualifications Required
GCSE Grade 4 or higher in Maths and English or equivalent qualifications in these subjects

Training Provided
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Additional Detail

As of 1st April 2018, the NMW for Apprentices is £3.70 per hour. This applies to 16 - 18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

Important Information
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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