Technical Customer Service Advisor

Location
Dartford, Kent
Salary
£18500 - £19000 per annum + Benefits
Posted
10 May 2019
Closes
07 Jun 2019
Ref
AJ/TCSA
Contact
Amanda Jordan
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Technical Customer Service Advisor

The Role

Consistently provide high levels of technical customer service to a range of customers via fax, email and telephone including order placing, data input, effective complaint resolution and other technical customer service related issues.

Proactively keeping customers informed of any issues that may affect their order and ensure these are rectified where possible to the customer's satisfaction. Working with a comprehensive and thorough understanding of process and procedure.

Key areas of responsibility:

*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Liaise directly with customers on price and stock availability requests
*Develop high levels of product knowledge in order to answer questions relating to the product ranges
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost-effective and appropriate manner

Skills & Experience

*Minimum of 1 years' experience within a technical customer service or call centre environment
*Good data entry experience
*B2B exposure would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a 'can do' attitude
*Ability to focus on solutions rather than problems
*Expresses passion and enthusiasm within the role
*Proven track record in delivering quality as a first priority
*Quick to adapt and learn new skills
*Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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