Sales and Telesales Assistant

4 days left

Staplehurst, Tonbridge
£148 per week
26 Jun 2019
24 Jul 2019
Job Level
Contract Type
Full Time

Employer Description

This company is a wholesaler of speciality food and drink products which are sold to customers nationwide.


Description of Vacancy

This company are looking for an apprentice to join their dynamic sales team. You will be working with the team, dealing with enquiries and taking orders from their friendly and established customers, as well as upselling products to increase customer basket value.



In this role you will be responsible for managing incoming and outgoing sales calls. Responding to customer queries or concerns.

Taking and processing orders and making calls to our customer database each day for their weekly orders.

You will be responsible for the monthly target, ensuring targets are met and updating the target board daily.

Your role will include an element of upselling which will be commission driven. Promoting new products into each account to increase their basket value. Furthermore, you will be expected to identify new prospects and develop and convert new customers.

It is important that you communicate fully with all business functions including Buying, Operations, Production and Accounts to ensure that we offer a customer centric approach to sales.

Duties will include:

Taking inbound orders over the phone and via e-mail as well as making calls to existing customers each day for their weekly orders

Responding for both telephone and e-mail enquiries and providing general customer service

Upselling new product lines

Identifying and converting new customers

Building and developing relationships with customers

Raising customer credit notes for returned products

Assisting the accounts department with chasing outstanding invoices and receiving payments

Assisting in the warehouse to support end of day completion

Update the daily targets on the daily target board and forward to the directors at the end of each day



£148 per week



Monday to Friday

9am to 5pm (40 hours)

This includes paid breaks as follows:

15 minute morning break

30 minute lunch break

15 minute afternoon break


Skills Required

Confident Microsoft Office experience

Exceptional communicator

Friendly and confident telephone manner

Excellent organisational skill with the ability to prioritise

Client focused with the ability to quickly create and maintain positive working relationships

Confident working under pressure and prioritising workload


Personal Qualities




Qualifications Required

GCSE grade A* to D in maths and English or equivalent qualifications in these subjects.


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.


Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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