Account Manager

Recruiter
Diamond Search Recruitment Ltd
Location
Cranbrook
Salary
£18500 - £22000/annum
Posted
13 Nov 2019
Closes
15 Nov 2019
Ref
1210081937
Sector
Sales
Contract Type
Permanent
Hours
Full Time
Diamond Search Recruitment are delighted to be representing our client, an exciting, professional organisation Having achieved significant financial investment, our client offers state of the art facilities, a great working environment, beautiful surroundings, working as part of a high performing, professional and friendly team. As a sales advisor, you will work closely with our client’s team who are responsible for responding to interest and requests and handle any queries and referrals from private customers. This is a brilliant opportunity to work in an Ultra-Modern environment, with a great work life balance and other fantastic benefits including but not limited to: Competitive salary. 27 days' annual leave plus Bank Holidays, rising with length of service. Pension Scheme. Free bike loans. In-house training and development facilities. Enjoyable social events such as the bi-annual fair, Christmas lunches and dinners, prize-giving, trips, quiz nights and raffles Subsidised food and beverages, and free on-site parking. The Role: Responsible for telephone response times and call quality assurance. Lead optimisation and conversion of enquiries. Accurate use of the CRM system to track and appropriately follow up all enquiries. Communicate with customers verbally and in writing, maintaining confidentiality always ensuring that their information needs are met appropriately. Communicate with other staff members and stakeholders verbally and in writing as and when required, concerning sometimes complex information. Escalate concerns in relation to timely booking and management of enquiries. Provide accurate pricing information on a range of procedures and specialities and ensure that you remain on hand to assist our customers with more information or help as needed. Book appointments for all clientele. You will assist marketing with events on occasion proactively following up enquiries. The Ideal Candidate: Excellent communication skills both verbally and written. Experience working in a Sales role including lead optimisation and conversion. Experience working in a customer centred environment. The ability to meet or excel KPI targets. Strong call centre experience The ability to work in a fast-paced role. Good organisational skills and attention to detail. A positive, pragmatic and objective outlook with an approachable nature. Guiding and motivating others to achieve agreed goals and standards Demonstrate honesty, integrity and ethics in the workplace All applicants will be subject to a full Disclosure and Barring Service check (DBS). Apply today Diamond Search Recruitment are acting as an employment agency regarding this vacancy

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