Customer Service Assistant

Location
Medway City Estate - Moving to Snodland in early 2021
Salary
£8.72 per hour
Posted
09 Sep 2020
Closes
07 Oct 2020
Contract Type
Permanent
Hours
Part Time

Based on the Medway City Estate in Rochester, Must Have Ideas Ltd is a small and friendly, high growth eCommerce company selling household, beauty, garden and pet products to our growing customer base in the UK and USA.

We are looking to recruit an exceptional individual to join our outstanding customer services team and deliver a first-class experience, out of hours, to our customers both in the UK and USA.

This is an excellent opportunity to join a great team at an exciting time of growth and expansion for the company.

Typical responsibilities will include:

  • Responding to customer queries and messages via social media (Facebook and Instagram) email, telephone and live chat
  • Encouraging conversation around our products which will hopefully lead to   engagement   and sales
  • Taking customer orders over the telephone
  • Processing returns and refunds
  • Opening/closing the premises some days, so you’ll be a key holder

What we’re looking for:

  •  At least 1 years’ experience within a customer service/focused role
  •  Experience of using social media platforms such as Facebook and Insta
  •  Competency in all Microsoft packages such as Word, Outlook etc
  •  A good standard of written and spoken English
  •  A motivated, friendly, organised and enthusiastic team player            

Hours for this role will be 3 x evening shifts a week, 5pm - 11pm and 1 x weekend shift 8am - 5pm, alternating weekly as below:

  • Week 1 - Monday, Thurs, Friday and Sunday 
  • Week 2  - Tuesday, Wednesday, Thursday and Saturday

Please be aware that you will be working alone in our unit on the Medway City Estate late into the evening and at weekends, please ensure you are comfortable with this!

If this sounds like you, then please get in touch with your CV today!

Apply for Customer Service Assistant

Already uploaded your CV? Sign in to apply instantly

Apply




Upload from your computer. If you do not have a CV you can get help to create a CV.

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Kent Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Kent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs