Assistant Contract Manager - Folkestone

Recruiter
CSS
Location
Kent
Salary
£29000/annum
Posted
15 Sep 2020
Closes
17 Sep 2020
Ref
1699024505
Contract Type
Permanent
Hours
Full Time
Eurotunnel operates the fixed link transport system between its operational terminals of Folkestone in UK and Coquelles in France. The system provides transport for Heavy Goods and other Commercial Vehicles and Passenger vehicles 24 hours per day, 365 days per year. Both the Freight and Passenger Service departments are critical to the successful operation of all services. The contracted staff are engaged to provide cover for day working and on 24-hour shift system according to the specific job. Flexibility in working hours is important in order to provide the support necessary to fulfil duty and roster requirements that can fluctuate at short notice and in accordance with seasonal workloads. The role of Assistant Contract Manager is to motivate and support staff to ensure maximum efficiency, take responsibility for the day to day running of personnel deployed to the Eurotunnel contract to make sure contractual standards are delivered and maintained. To ensure that appropriate staffing levels are deployed efficiently to meet the client's operational requirements; ensuring the day-to-day operation is not impeded whilst maintaining the internal control systems that are integral for the initial stages of invoicing, employee payroll and absence and sickness management. Carlisle Support Services provides customer driven people-based services and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in. We will do this by promoting 4 core values defined as follows: We will support everyone to be sector-based experts We will deliver on a promise-based culture at all times We will put our customers at the heart of everything we do We will care passionately for the well-being of everyone As the Assistant Contract Manager, you will assist with all functions of the day to day management, assisting the Contract Manager to deliver and enhance Carlisle Support Service reputation and ensure the profit potential of the contract is realised, whilst maintaining high corporate standards at all times. Key Responsibilities: This role will include a variety of tasks including the following: Conduct effective staff training, coaching and development; ensuring succession plans are in place - ensure all agents are trained and refresher trained in compliance with company training requirements. Provide support and guidance to the management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed across Freight, Passenger Crew Teams and any other service that Carlisle facilitate herein. Prepare and plan weekly rosters in accordance with the manning requirement; ensuring all requirements are fulfilled and monitor shift cycle procedures and rules adhering to strict timetabling in consultation with operational employees; whilst remaining complaint with Transport and Working Time Directive governing operational hours worked. Ensure the management and supervisory team are able to plan for, accept responsibility to ensure all staffing levels are met on a daily basis. Manage uniform stock levels, orders, provision and issue of all uniforms to all staff including new starts; ensuring standards of presentation are adhered to at all times and uniform stock takes conducted. Monitor annual leave allocation in conjunction with employee contracts of employment and company policy enforcing compliance subject to exceptional circumstance approved by the Director of Operations Take responsibility for ensuring compliance with company procedures and policies; in particular completion of necessary paperwork i.e safe systems of work, quality, environment, health and safety. Ensure compliance with client and legal requirements. Monitor customer satisfaction and service levels including agreed KPIs. Monitor staff performance and absence taking remedial action where required; using corporate equipment checks, and any other relevant monitoring tools as required and follow Carlisle Support Services Absence Management Policy. Ensure that all at personnel assigned to the Eurotunnel contract are strictly adhering to the statutory obligations contained within the Health and Safety at Work legislation. Follow all reasonable instructions and carry out all reasonable duties necessary to deliver a World Class service to our clients, customers and stakeholders. Attend training and development programs as determined by the Director of Operations & Group Training manager. Support with recruitment and retention. Complete daily visits to each area on site engaging with employees; ensuring the required service standard is adhered to deliver a World Class Service. Complete any other reasonable requests as issued by the Contract Manager and over see the running of the contract in the absence of the Contract Manager Profile and Experience: Quest for continuous improvement High degree of flexibility and adaptable to work varied hours to suit operational demands of a 24-hour service. Computer literate with MS Word, Excel and PowerPoint. Self-motivated Good organisational/time management skills and ability to manage conflicting priorities and deliver to deadlines Ability to multitask and make sound decisions in compliance with safety protocols at all times. Experience of effectively leading a team Evidence of taking responsibility and willingness to take responsibility Experience of managing and training large teams and mentoring individuals Problem solving skills Always does the right thing for the business, colleagues, clients and operatives Shows initiative, resourcefulness, and professionalism Focuses on results and aims to deliver an extraordinary performance Always take responsibility and accountability Excellent level of both verbal and written English communication skills Service industry experience Be able to provide proof of eligibility to work in the UK and hold an appropriate Security clearance certification Full driving licence Be able to meet the criteria of Eurotunnel's medical standards

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