Customer Service Manager

Location
Ash, Canterbury
Salary
Dependant on experience
Posted
21 Sep 2020
Closes
19 Oct 2020
Ref
gfg226
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time

We are looking for a customer service manager to join our team at a busy independent village garage.

As a customer service manager you will benefit from a competitive basic salary, pension scheme, generous holiday allowance and additional company benefits.

Job role key objectives

  • Booking customers vehicles in for service, MOT and repair.
  • Display knowledge about products and services offered.
  • Maintain positive relationships with customers to ensure repeat and return custom.
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to customers.
  • Ensure customers vehicle is finished on time and details of service and repair recorded.
  • Use all methods of customer communication including online bookings, telephone calls and in person interactions to schedule and book appointments, vehicle pick up and delivery.
  • Liaise with technicians about parts ordering to ensure parts are available when the vehicle repairs require them.
  • Invoice, payment and transaction handling.

Key skills

You should demonstrate the following skills and experience.

  • Have previous experience in a similar role and be a team player
  • Deliver the highest levels of customer service with the personality to develop and maintain long-term  customer relationships.
  • Possess the ability to organise and prioritise work effectively.
  • Be IT literate.
  • Work well under pressure.
  • Excellent communication skills.