Product and Technology Specialist

Expiring today

Recruiter
Randstad Business Support
Location
Chatham
Salary
£10.50 - £12/hour
Posted
19 Oct 2020
Closes
21 Oct 2020
Ref
1736752334
Sector
Technology
Contract Type
Permanent
Hours
Full Time
About Our Client Our client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come. Job Responsibilities: As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers. You will interface with North American end-consumers, client re-sellers and stores. You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship. Providing end consumer support for all current and legacy clients audio products.Requirements: A minimum of 3 year's experience in a customer service or technical support role Basic understanding of domestic networks Desirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technology Demonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devices Proficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platforms Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience Adaptable, flexible, and open to coaching feedback Passion and self-motivation to stay current with job related technologies and developments Ability to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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