2nd Line Support Analyst

6 days left

Recruiter
Intec Select Ltd
Location
Kent
Salary
£25000 - £28500/annum £25 - £28.5k
Posted
22 Oct 2020
Closes
29 Oct 2020
Ref
1767947493
Sector
Technology
Contract Type
Permanent
Hours
Full Time
2nd line Support Analyst Overview: A fantastic opportunity to work for a leading Insurance company has just become available based in Sevenoaks, Kent. Role & Responsibilities: • Serve as subject matter expert on key applications in use across the Group • Provide 1st & 2nd line support for customers seeking technical assistance over the phone, web or via email, determining and delivering the best solution to meet their needs • Respond effectively to queries from the business, taking ownership to ensure they are handled in an efficient, timely manner and good service is provided • Perform remote troubleshooting through diagnostic techniques and asking pertinent questions • Identify and suggest improvements to processes / procedures • Maintain system documentation, sharing relevant knowledge with peers and the broader IT team • Contribute suggested efficiencies and service improvements in processes and applications, where possible suggesting automation/workflows/ appropriate tools to improve the value for money, availability, serviceability and security of IT Services. Essential Skills & Experience: • Strong commercial experience of supporting Microsoft desktop applications including MS Office and Windows Operating Systems • Experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems • Active Directory • Some experience of CISCO networking and Avaya IP telephony solutions • MS Exchange • ITIL Package: •£25-28,500 basic salary • Annual bonus • Annual pay review • Excellent benefits 2nd Line Support Analyst

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