IT Service Analyst - (1st/2nd Line)

Location
Sevenoaks, Kent
Salary
£25000 - £28500 per annum + Great Benefits
Posted
28 Oct 2020
Closes
25 Nov 2020
Ref
AJ/1+2Line/S
Contact
Amanda Jordan
Sector
Technology
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
IT Service Analyst (1st/2nd line)
Sevenoaks, Kent
£25,000 - £28,500pa + Great Benefits

KHR have recently partnered with a leading global financial service provider to support on a new requirement within their established IT Department.

Our client have an exciting opportunity to join the business on a full-time, permanent basis.

This specialist insurance and settlement services provider, with offices based in Sevenoaks, are keen to hire an experienced IT Service Analyst to provide a high-level of first line support as part of a larger Group Helpdesk team.

Roles and Responsibilities
- Provide 1st / 2nd line support to all office based and remote users
- Act as the first point of contacts for faults, incidents and a variety of service requests
- Respond to queries from the business, ensuring a resolution is provided in a timely manner
- Maintain system documentation

Candidate Profile
- Previous 1st/2nd line support experience
- Possess a working knowledge of Microsoft Office and Microsoft Windows Operating Systems
- Experience of network infrastructure and telephony systems
- CISCO networking and Avaya IP - preferred, not essential
- Have good interpersonal skills
- Be a clear and concise communicator
- Driver preferred due to travel to other offices

Hours of work; Monday to Friday 8.45am - 5.30pm / flexibility on an ad-hoc basis is required.

To be considered for this opportunity then apply below; alternatively please contact Amanda Jordan on 01622822804.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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