Administration Executive

Recruiter
TN Recruits
Location
Tonbridge
Salary
17,000 - 17,000
Posted
24 Nov 2020
Closes
29 Nov 2020
Ref
1835843209
Contract Type
Permanent
Hours
Full Time
Our cleint is actively looking for an excellent administator who is customer focused to join their succussful company ASAP. Review claims against the respective policy documentation Ensure a relevant level of technical understanding with continuous development and learning. Manage a network of suppliers to ensure targets and services level agreements are met. Action Supplier Report and ensuring suppliers meet SLAs On a claim, liaise with approved contractors making sure all updates are on file Ensure that complaints are recorded on the complaints system in an accurate and timely manner. Pass all audits at 95% or above Provide excellent customer service Develop organisational and time management skills Manage own workload including hitting KPIs with PH and non PH communication Deliver world class service under the guidance of Trinity Plan and execute strategic initiatives to agreed timelines. Drive, develop, monitor and train yourself to perform at the best of your abilities. To undertake any individual or team task or activity reasonably requested and in line with the company values Excellent verbal and written communication skills with a polite telephone manner Capability to vary approach Tact and assertiveness when dealing with Clients who may be distressed or angry Motivate as well as the peers Ability to take on increased ownership and responsibility when necessary The ability to work individually and proactively, as well as part of a team Drive / motivation Team player At least 3 years in Customer Service Experience

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