End User Support Analyst - Fixed term contract
About the team: We are looking for an End User Support Analyst to join the existing End User Support team of 6 in one of our Chatham offices. This is a business-facing role where the expectation is support will be at the desk - adjustments have been appropriately made to this given the COVID-19 situation. This is a fixed term contract for 12 months. About us: At OneSavings Bank, we're proud to be an award-winning bank, with great customer satisfaction scores. We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. So we've had a really strong start and that's because we have great people, great products and a deep understanding of our markets. In the simplest terms, we're a specialist lender which is supported by our stable retail savings franchise, who has over 150 years of heritage behind them (Kent Reliance). OneSavings Bank Plc acquired Charter Court Financial Services Group Plc (CCFS) and its subsidiary businesses on 4 October 2019. They have three complementary brands: Charter Savings Bank; Precise Mortgages; Exact Mortgage Experts. What you will be doing: In this role, you will have the opportunity to undertake and complete hands-on customer-facing and administrative 1st and some 2nd line IT support tasks in accordance with processes, procedures and service targets. Your responsibilities will include… Performing daily system operational tasks when required Assisting with technical support as required to the bank's computer systems with minimum disruption to services (this may require out of hours working) Maintaining a high level of communication with the business users on open issues Producing and updating End User Support documentation and procedure manuals Travelling between the UK OSB offices when necessary In return for your commitment: We offer a base salary dependent on experience of between &163;25,000 - &163;27,000 and a competitive benefits package including: Discretionary annual bonus opportunity Generous annual leave plus bank holidays Pension contribution, life assurance , access to private medical insurance and medical cash plan Additional access to Season Ticket Loan Scheme, Cycle Purchase Scheme, Holiday Purchase/ Sell Scheme, Employee Perk portals and Save as you earn scheme. Could you be the one? We are looking for talented individuals who have the experience/knowledge and qualifications set out below: Previous work experience in an IT Support role Previous experience of Windows Active Directory administration Thorough knowledge of Microsoft Windows Operating System (Windows 8/10) and applications (MS Office / Exchange) Comptia A&43; or equivalent We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. We are so committed to this we've made it one of four core values "Create Your Future". The other key values are: Stronger Together, Aim High and Take Ownership. We are looking for individuals that feel that these resonate with them. What to do next If this sounds like you, please send us your CV For internal applications, please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat about this role please contact us on If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you As a combined group, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic. We provide a fully inclusive and accessible recruitment process and pro-actively offer and make reasonable adjustments as and when required. We recognise that flexible working opportunities can be of benefit to both employees and the organisation, improving work-life balance and enabling the business to attract and retain skilled and valued employees. Please speak to us about how this could work for you . All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.