Inbound Call Handler - Work From Home

Recruiter
Cordant Recruitment Limited
Location
Gillingham
Salary
£18137/annum monthly bonus opportunities
Posted
20 Nov 2020
Closes
22 Nov 2020
Ref
1832533738
Contract Type
Permanent
Hours
Full Time
Work From Home - Inbound Call Handler Start date: 30th November 2020 Full time and permanent opportunity We are currently recruiting for our Global Outsourcing client, we are looking for candidates with previous customer service skills who can handle customer queries and isn't afraid of a challenge. This is an inbound role combining a mixture of customer service and up selling so ability to build rapport is key This is home based role so all equipment will be provided prior to the start date. What will you be doing? Taking inbound calls from customers wanting to discuss products and subscriptions Assess customers needs to ensure they have the package that is best suited to their needs Answer any questions around customers bills and general queries they may have Providing excellent customer service at all times Working to targets and KPI's on a consistent basis This is a sales through service role so ability to build rapport and relationships is massively important What's in it for you? Opportunities for monthly bonus Company pension plan Company health care plan Free Gym Membership Access to hundreds of high street discounts when employed through us 29 days holidays an extra day for every years service ( 5 year cap ) Fortnightly pay What are we looking for? Previous experience within customer service/sales roles Experience working in a targeted environment Passion for excellent customer service Wants to go above and beyond for every customer Friendly, kind and reliable Excellent attitude and ability to work independently, part of a remote team Salary - £18,137.60 per annum Plus opportunities for bonus each month Hours of work - Full time working 5 out of 7 days rotationally Candidates must be flexible to work between 8am-10pm You will need to be able to commit to rotational weekend work Successful candidates must be able to pass a credit and DBS check due to the nature of the role Requirements for home based working include: Broadband connection that is 5MB or above; desk and appropriate chair; Internet connection will need to be a wired connection and TalkTalk is incompatible with the systems so cannot be used. If you're interested and this sounds like something for you then please APPLY NOW Cordant Group is an equal opportunities employer

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