Therapeutic Programmes Administrator
Job title Therapeutic Programmes Administrator
Salary NJC Pay Scales 18-21 £18,870-£20,541 (pro-rata part-time)*
Hours 18 hours per week
Reporting to Therapeutic Programmes Manager
Purpose of the role:
West Kent Mind provides a growing range of services with and on behalf of people with mental health needs. This role is to provide administrative support for West Kent Mind’s diverse portfolio of therapeutic programmes. This is a post that provides administrative support across our delivery teams.
We are looking for a highly efficient and proactive administrator to join our busy team who can confidently manage the administrative processes of our various complex programmes.
Managing bookings for therapeutic programmes, including our busy affordable counselling service, on behalf of ourselves and our partners. To include managing schedules and diaries, arranging assessments, liaising with therapists, liaising with partner organisations, confirming bookings for clients, notifying attendees and preparing for the sessions.
Confidently communicate with a wide range of clients, individuals and external organisations by telephone, email and letter.
Disseminating course material and responding to specific access requirements.
Capture and store feedback and outcomes generated from all programmes and projects.
Design and create evaluation reports including tables, charts and graphs.
Take part in meetings with current and potential partners in the programmes and projects.
Working closely with the Therapeutic Programmes Manager and Counselling Co-ordinator to ensure smooth running across the therapeutic programmes.
Assist with the smooth running of West Kent Mind as a whole and work as part of a team.
To take reasonable care for your own health and safety and for that of others who might be affected by your work, as required by law and described in the relevant operating procedures and policies for your area of work.
All experience may be paid or voluntary, full or part-time, in the UK or overseas.
Experience within a busy administration role.
Essential skills & competencies
Excellent administration skills and process-driven.
Have excellent organisational skills with attention to detail and the ability to effectively prioritize the tasks allocated.
Very good communication and customer service skills. The ability to interact and work effectively with a wide range of clients, individuals and organisations, as well as other team members.
Ability to work on your own initiative, seeking support when needed.
Ability to build and maintain excellent relationships. An excellent team player.
Advanced IT skills including use of Microsoft Office, specifically Microsoft Excel, Word and PowerPoint.
Empathy and understanding of people with mental health problems and to be responsive to the hopes, needs and aspirations of people with mental ill health.
Discretion and judgment when dealing with sensitive and/or confidential information.
Flexible and adaptable
Professional, enthusiastic, self-motivated and proactive with a commitment to the aims of West Kent Mind.
Understanding and commitment to equal opportunities.
Experience in a charitable or mental health setting.
Car driver, with access to a car and able to travel.
Terms and conditions
23 days per year (calculated pro-rata for part-time employees) increasing by 1 day for each year of service to a maximum of 30. Bank holidays are also calculated on a pro-rata basis, these are discretionary and do not form part of your contract of employment.
There is an opportunity to participate in a pension scheme.
This is usually 3 months but may be extended for a period of no more than 6 months.
All staff have access to an Employee Assistance Programme. This is a 24-hour service available 365 days per year.
*Full Time is 37 hours a week
How to apply
If you would like an informal discussion about the role in advance of submitting an application, please contact us at firstname.lastname@example.org
Please send a CV of your recent experience and a statement evidencing how you meet each of the requirements within the person specification (no more than 2 sides of A4)
Please send this to email@example.com no later than Tuesday 9 March at 5pm, including the job title in the email subject. Due to the volume of applications we may not acknowledge your application; thank you for your understanding.
We aim to hold interviews via Zoom on Tuesday 16 March and we will let shortlisted candidates know no later than Friday 12 March if they are invited to interview.
We look forward to receiving your application.
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