IT Systems Support Administrator

Recruiter
REED
Location
Maidstone
Salary
10.00 - 10.00
Posted
23 Feb 2021
Closes
28 Feb 2021
Ref
2004666224
Sector
Technology
Contract Type
Permanent
Hours
Full Time
My client is looking for an accurate support administrator to help in a brilliant expanding company. The successful candidates should possess the following characteristics: Have a passion for solving business problems for clients while providing exceptional customer service Willingness to embrace change with a positive attitude. Is committed to a process that leads to high-quality work and positive customer outcomes. Key Accountabilities: Resolve first level service requests and alerts involving technology for client sites including, Remote Desktop Services, VoIP and mobile phones, client-specific hardware and software. Triage support requests submitted via phone, email, web portal and remote support tools. Document all support issues, resolutions and time in the company approved ticketing system as they occur. Research and escalate issues to the proper teams to ensure client satisfaction. Communicate with clients in a professional and timely manner as required; keeping them informed of incident progress, notifying them of impending changes or agreed on outages. Key Accountabilities Technical progression of customer issues raised via telephone and web portal Drive strong customer satisfaction (NPS) Responsive to incoming customer issues Ownership of issues, including collaboration with other teams and escalation Effective prioritization of workload Drive personal development plan Contribute to other tech’s development Experience creating & running PowerShell scripts DNS, FTP configuration and troubleshooting IIS – site configuration, SSL provisioning and installation, troubleshooting. Performance troubleshooting SQL Server administration tasks and troubleshooting The drive to deliver outstanding customer service Willingness to learn and develop new skills Ability to troubleshoot and problem solve Excellent verbal and written skills Creative and collaborative team player Ownership and follow-up skills Desirable Skills: Background in Help Desk, Infrastructure or Hosted industry would be desirable

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