Customer Account Administrator

Recruiter
REED
Location
Maidstone
Salary
20,000 - 20,000
Posted
23 Feb 2021
Closes
27 Feb 2021
Ref
2008892753
Sector
Technology
Contract Type
Permanent
Hours
Full Time
I am recruiting for a customer account administrator for a growing company based in Maidstone. Successful candidates should possess the following characteristics: Have a passion for solving business problems for clients while providing exceptional customer service Willingness to embrace change with a positive attitude. Is committed to a process that leads to high-quality work and positive customer outcomes. Duties: Resolve customer issues and requests Support with alerts involving technology for client sites including hardware and software. Attend to support requests via phone, email and web portal Document support issues and resolutions Drive strong customer satisfaction Responsive to incoming customer issues Ownership of issues, including collaboration with other teams and escalation Effective prioritization of workload Drive personal development plan Previous experience and Skills required: Technical experience or experience within a help desk Excellent customer service experience using telephone and web portal Salary - £20,000 Permanent full time position

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