Customer Account Administrator
- Recruiter
- REED
- Location
- Maidstone
- Salary
- 20,000 - 20,000
- Posted
- 23 Feb 2021
- Closes
- 27 Feb 2021
- Ref
- 2008892753
- Sector
- Technology
- Contract Type
- Permanent
- Hours
- Full Time
I am recruiting for a customer account administrator for a growing company based in Maidstone. Successful candidates should possess the following characteristics: Have a passion for solving business problems for clients while providing exceptional customer service Willingness to embrace change with a positive attitude. Is committed to a process that leads to high-quality work and positive customer outcomes. Duties: Resolve customer issues and requests Support with alerts involving technology for client sites including hardware and software. Attend to support requests via phone, email and web portal Document support issues and resolutions Drive strong customer satisfaction Responsive to incoming customer issues Ownership of issues, including collaboration with other teams and escalation Effective prioritization of workload Drive personal development plan Previous experience and Skills required: Technical experience or experience within a help desk Excellent customer service experience using telephone and web portal Salary - £20,000 Permanent full time position
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