Quality Control Auditor - Insurance

Recruiter
Asure Recruit
Location
Gillingham
Salary
£25000 - £30000/annum
Posted
22 Feb 2021
Closes
24 Feb 2021
Ref
1979872812
Contract Type
Permanent
Hours
Full Time
Quality Control Auditor Salary: £25,000 - £30,000 Hours: Monday to Friday, 9 to 5 Full Time, Permanent The role for now is working remotely from home but must be commutable to one of the following offices: Chelmsford, Whitstable, Central Manchester, Haywards Heath, Tunbridge Wells or Chesterfield. The Company My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for. The Role The purpose of the QC role is to act as 2nd line of defence within the claims department to ensure our 1st line of defence/Team Leaders audit process is completed accurately, to identify not only good performance, but also learning needs or potential leakage. Through monitoring of Team Leader audit action the QC role will provide essential direct, real-time feedback to guide the leaders in their development, while also supporting the overall business goals to reduce indemnity spend and reduce claims lifecycle. Key Responsibilities: Undertake standard QC and 'hot topic' Monthly audits within agreed parameters. Maintain audit records and databases, following up on identified issues to ensure resolution/feedback is given. Identify areas of leakage and support the business to improve. Assist QC Manager in completing a monthly audit report. Ensure feedback with recommendations is provided to leaders via the agreed feedback process. Support technical development, of the Third Party Claims Teams through Audit feedback. Actively participate in the QC & Tech Training team meetings, proactively identifying and proposing. Ideas and solutions to challenges. Take ownership for your own development. Deliver against agreed objectives, volumes and timescales and meet agreed service and performance targets. Maintain knowledge in specialist area, understanding how legislation developments affect claim handling, along with any changes in process/procedures and TP claims Best Practice. Conversant with financial implications of claim reserving and settlements. Identify, record and feedback any areas of issue, weakness or inconsistency. Maintain knowledge in specialist area to improve understanding of technical issues. A flexible approach to work management, required in a fast-paced environment. Maintain existing MI and Audit Databases to report and analyse results of audits and reviews. Live and reflect the V10 Values of the Group, in all activities with your work and Customer Charter, measured by feedback from your peers and managers. Key Skills and Knowledge: Minimum of 3 years motor claims handling experience across all areas of TP specialisation. Full technical and product knowledge along with financial understanding of claim reserving and settlements. Developed IT skills including Microsoft Office. Interpretation of Management Information to enable decision making. An understanding of the main principles of English, Scottish & Northern Irish law as it applies to the technical claims environment. Fully conversant of the Road Traffic Act and the implications of being RTA/Article 79 insurer Ability to pay attention to detail and good organisational skills. Conversant with current case law and awards. Good Engagement skills, ability to coach and provide clear feedback. Report writing and ability to analyse outcomes and MI. Essential Skills: Intermediate knowledge in Word, Excel, Powerpoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling and punctuation. Excellent ability to engage across all levels, and provide constructive feedback in a timely and articulate manner

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