Service Controller - Forklifts

Hollingbourne, Maidstone
Dependant on experience
02 Apr 2021
29 Apr 2021
Contract Type
Full Time

Glosrose Engineering Limited is an independent Mechanical Handling business who sell, hire, service and maintain all makes and models of forklift trucks. We are seeking a Service Controller to join our Hollingbourne based team on a full-time basis

The Role:

Reporting directly to the Service Manager, the Service Controller role is a proactive and important position within the Glosrose Service Team with responsibility for all related enquiries. You will be responsible for handling a team of highly skilled Service Engineers, and will aim to enhance the quality of services that are being provided to our customers. Other tasks include ensuring the smooth running of the department, management and continuous improvement of field service activities in line with company objectives. You must carry out your daily tasks ensuring adherence to company policies and procedures, working effectively as a member of the team. Your overall objective will be helping to achieve and ideally exceed the business plan of the department.

Main duties include, but are not limited to:

  • Daily management of the engineering team
  • Full maintenance contracts analysis
  • Customer site visits and customer relations
  • Review and monitor warranty claims
  • Daily management of servicing and breakdowns
  • Manage invoice queries in a timely manner
  • Management of the company’s hire fleet
  • Create estimates from after service repairs
  • Provide weekly/monthly service reports
  • Adhere to agreed Service Level Agreements
  • Schedule review meetings with customers
  • Review key customer accounts
  • Supply KPIs
  • Monitor vehicle tracking system
  • Monitor costs and revenue within the department
  • Adhere to promoting a safe workplace

The Candidate:

  • Previous forklift/mechanical handling engineering experience essential
  • Good communicator
  • Previous managerial experience preferable but not essential

Working Hours:

8am – 5pm Monday to Friday


The above role is available for an immediate start. 

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