IT Helpdesk & Support Specialist

Expiring today

Location
Kings Hill, Kent
Salary
£22000 - £27000 per annum + Benefits
Posted
13 Apr 2021
Closes
11 May 2021
Ref
AJ/HDSS
Contact
Amanda Jordan
Sector
Technology
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
We are currently working with a leading Business Advisory Service based in Kings Hill, Kent.

Due to ongoing growth, they are currently seeking an experienced IT Helpdesk & Support Specialist to join their established team.

Responsibilities will include:

Serve as first point of contact for technical support for network users seeking technical assistance through the company's helpdesk system.
Assist the international IT team in coordinating helpdesk activities to ensure service level targets are met or exceeded including promotion of helpdesk function and software to improve user satisfaction.
Perform remote troubleshooting through diagnostic techniques and questions and determine best solutions based on the identified issue and details provided by the users.
Walk users through the problem‐solving process via videoconferencing (Teams), phone calls and/or email including recording events and problems and their resolution in logs of their helpdesk system or direct unresolved issues to the next level of support.
Suggestion of possible improvements on tools and procedures including the creation of reference material, guides, and training presentations.
Training, assistance, and guidance on the use of Microsoft supported tools and applications used within the organisation (Microsoft 365 software, Dynamics 365)
Participate in the development and testing of new tools and software.

The ideal candidate will be able to demonstrate:

Minimum 2 years of proven experience in an IT helpdesk environment as a technician or another user‐orientated IT support role.
Tech savvy with advanced working knowledge of Office 365 (admin panel, Teams, Dynamics 365, etc.), office products (Word, Excel, PowerPoint, etc.).
Microsoft Dynamics 365.
Good understanding of computer systems, mobile devices and other technical products.
Ability to problem solve.
Strong interpersonal skills with internal and external teams and management

This is an excellent opportunity to join a growing business that can offer ongoing career progression and development. Hours for this role will be Monday to Friday 8.30am-5pm with flexibility (on request) to work a later shift up to 10pm if required.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Similar jobs

Similar jobs