Senior Customer Services Executive

Location
Rochester, Kent
Salary
£26000 - £29000 per annum + benefits package
Posted
28 Apr 2021
Closes
26 May 2021
Ref
AB/custexec
Contact
Ali Baghdadchi
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
We are currently recruiting for a dynamic company, based in Rochester, that are seeking to recruit a Customer Services professional with supervisory experience to join their team.

You will be responsible for managing customer queries, requests and account management of the client to ensure the highest levels of service is being provided whilst exceeding expectations.

Duties will include:
*Provide external customer support clients to ensure consistent and timely action
*Support new and existing clients worldwide
*Serve as a liaison between Client and internal services teams
*Mailbox management
*Work with operations team to ensure tasks are carried through to completion
*Monitor internal systems (Salesforce) ensuring accurate information recorded
*Ensure timely entry of sales orders
*Work with internal departments to coordinate customer activity and produce customer contracts
*Producing quotes
*Participate and manage project deadlines and achieve target follow up/completion dates
*Support Client Managers on client management tasks and special projects as assigned and coordinate day to day activity on key National accounts as requested
*Manage key business relationships
*Acting Deputy role in the absence of the Supervisor

We are seeking candidates with following skills sets/experience:
*Previous office-based customer service and administration experience is essential
*Project management exposure
*Team supervisory/management experience
*Outstanding written and verbal communication skills both internal and external
*Working knowledge of Salesforce preferred and be highly proficient in all Microsoft Office applications and online document platforms such as Google Docs
*Be thick-skinned and resilient
*Be highly organised with the ability to prioritise effectively and manage your own day-to-day workload
*High attention to detail
*Regular and predictable attendance is an essential function of this position
*Need to drive and have own transportation due to office location and future travel to client meetings

This role will start as working from home, but the role will require you to be office-based once the company returns to their offices.

This is a wonderful opportunity to join a fantastic company, if you have the relevant experience then apply now!!!!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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