IT Helpdesk Support

Location
Maidstone, Kent
Salary
Great + Benefits
Posted
29 Apr 2021
Closes
27 May 2021
Ref
NR/IT
Contact
Nicola Roberts
Sector
Technology
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
IT Helpdesk Support

Full time preferred, could be flexible to offer part time for the right person.
Salary is dependent on experience
Predominantly home based, but must be flexible to travel to clients as and when required.

The company
Our client is an established consultancy company working in the education finance sector now in their 9th year of trading.

They are a friendly team and have a positive, upbeat, happy culture. They pride themselves on being flexible and provide a good work life balance, but in return they want and expect commitment, passion and hard work.

Aside from a general helpdesk on PSF they also have a hosting platform and have designed various software packages that you could be offering support on.

Person Specification
*Prior helpdesk experience - 1st and 2nd line user support
*Knowledge of financial software in an education-based setting would be essential.
*The majority of their clients use PS Financials software, therefore experience of this would be highly desirable.
*IT based degree or equivalent qualification would be preferred but not essential.
*User training experience - individual 1-1 and multi-user as and when required.
*Good communication skills - phone, email, face to face
*Good presentation skills - screen sharing, PPT, face to face etc.

They pride themselves on going that extra mile for their clients and want their staff to have that same can-do attitude.

They aim to ensure all client requests are fulfilled; managing all expectations to ensure that they always remain happy with the service that they receive.

As a member of the team you will be expected to present a professional image of yourself and the company at all times. This will require home working therefore a high level of self-motivation is required.

You will need a clean driving licence and access to a vehicle. You will also need a clean enhanced DBS check which will be initiated by the firm at the time of employment.

Please contact to discuss further

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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