Customer Service Admin

Recruiter
Asure Recruit
Location
Gillingham
Salary
£17000 - £19500/annum
Posted
03 May 2021
Closes
05 May 2021
Ref
2136240489
Contract Type
Permanent
Hours
Full Time
Accidental Damage Claims Handler Starting Salary: £17,000-£19,500 (all depending on experience) Hours: Monday to Friday 9 to 5 Can be based in either location: Chelmsford, Chesterfield, Haywards Heath, Whitstable or you can work from home. Are you looking for a customer service/administration-based role with room for professional development and growth? Are you an excellent communicator who is interested in forging a career in Insurance? My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 40 Big Companies to work for. They are now looking to recruit a Trainee Specialist Accidental Damage to join their dynamic and forward-thinking team. The key purpose of this role is to deal with allocated Specialist Accidental Damage claims in a cost effective and efficient way. This role would ideally suit an ambitious and enthusiastic individual, with either claims experience, or previous experience in an office/ customer service environment. What's on Offer: 22 days annual leave 5% pension contribution scheme Healthcare benefits Life assurance Discounts on over 250 big retail brands Responsibilities Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim Process Repair & Total Loss Claims in accordance with claims philosophy Work within the parameters of the agreed business plan for Claims Operations Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI's and SLA's Work within agreed processes to deliver the business plan in line with the Claims Operations policy Liaise with suppliers to ensure delivery of customer service. Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints and providing updates on claims. Additional administration duties as required. To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly. If working from home you will need to commit to spending 2 days a week in a designated office Essential Skills: Excellent customer service and communications skills Strong literacy and numeracy skills Always demonstrate a calm and professional attitude Ability to listen, identify and resolve customer issues Willingness to develop self and new skills Desirable Skills: Insurance experience Graduate Note-Salary is up to £19,500 for those with insurance experience

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