Claims Contact Administrator

Recruiter
Experis
Location
Gillingham
Salary
£100 - £140/day
Posted
03 May 2021
Closes
05 May 2021
Ref
2117786932
Contract Type
Permanent
Hours
Full Time
Claims Contract Administrator Remote based 6 month contract £140 per day PAYE or £180 per day via umbrella About the role We love people who have an interest in learning and understanding about medical conditions, claims, and the needs of our customers and claimants at their most vulnerable Primarily a phone based role, dealing with incoming queries regarding new or ongoing claims Have a passion to deliver consistently excellent customer service ensuring TCF and FCA Vulnerable Customer principles are maintained To contribute ideas for the continuous improvement of the Claims process within the business to ensure that we remain innovative and forward thinking - constantly challenging the status quo You will be a well-developed and effective communicator both verbally and in writing, exhibiting good questioning and listening skills Have the ability to foster good working relationships, listen and respect the contribution of others Be someone who can demonstrate a can-do attitude and flexibility within the team The jobholder will be in daily contact with customers, intermediaries and service providers both in writing and on the telephone. What we expect from you: Communicate with customers, claimants medical professionals, service providers, intermediaries and reinsurers as necessary to: obtain information in relation to claims or potential claim enquiries provide updates and explain claims requirements and decisions Build and maintain relationships with our Customers and Claimants Contribute ideas for the continuous improvement of the claims business process to ensure that we remain innovative and forward thinking - constantly challenge the status quo Work closely with other areas within the business (for example Customer Services, Group Claim Assessors, Underwriting, Actuarial,) to develop a thorough understanding of the business and contribute to "best practice" overall. Skills & Experience: Minimum GCSE's or equivalent Experience of working in a Customer Services environment, primarily speaking to customers via phone Good computer literacy, sound numerical and verbal literacy skills Effective communicator both verbally and in writing, empathetic, organised, decisive, client focused, proactive. Desire to deliver excellent customer service. A demonstrable 'can-do' attitude Desirable Skills & experience: Degree or equivalent CII qualification Previous use of an image and workflow system A desire to develop further

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