Gravesend, Kent
£144.30 per week.
14 Jul 2021
11 Aug 2021
Job Level
Contract Type
Full Time

Employer Description

Gravesham Borough Council is responsible for a range of vital services for people and businesses in the borough including housing, planning, environmental health and waste collection.

The successful candidate will be based within the Housing Services directorate, working in the Allocations and the Housing Options Team. The team provides a front line service delivering housing advice and assistance under housing law (including the Homeless Reduction Act 2017) to prevent customers from becoming homeless.

Description of vacancy 

  • An opportunity to work in a pressurised customer focussed service by responding to customers with housing related issues such as the threat of homelessness.
  • To assist in the administration of applications for housing and the assessment of housing needs for residents with housing difficulties.
  • To provide support and assistance to departments by engaging with and responding to customer and colleague enquiries. Working as part of a busy team offering administrative support with Corporate Service functions; and providing timely, effective and holistic customer focussed service by dealing with the gathering of confidential information to support housing applications and assess housing needs.
  • The post holder will learn and gain an academic qualification and will also obtain valuable experience within the housing sector which will give an opportunity to progress in number of housing fields. This post will provide an insight on how the local authorities deliver their statutory functions to members of public when delivering Housing services.
  • To provide a range of administrative duties including photocopying, filing, message taking, sorting and distributing post.
  • To respond to routine correspondence and enquiries from members of the public, suppliers and staff.
  • To deal with all customer contact effectively, and courteously, in line with the council’s policies and procedures.
  • To maintain manual and computerised systems including inputting data, keeping records, statistics, confidential and general filing systems as directed.
  • To organise meetings and events, ensuring that all necessary arrangements are made.
  • To research, prepare, print, photocopy and distribute documents.
  • To undertake any other administration job related tasks as required.


£144.30 per week.


37 Hours per week

Business core hours

9.00 am – 5.00 pm Monday and Friday

9.00 am – 5.15 pm Tuesday to Thursday

With 1 hour lunch break per day

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

Skills Required

Ability to follow guidelines, policies and procedures.

Working knowledge of a wide range of Microsoft Office packages such as Word, Excel, PowerPoint, Outlook and charting software.

Personal Qualities

  • Good team player.
  • Attention to detail.
  • A commitment to excellent customer service and the values of the Council.
  • Commitment to own personal development and take full advantage of training provided.
  • To work positively and inclusively with colleagues and customers so that Housing Options Team provides a workplace and delivers services that do not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender or disabilities.

Qualifications Required

Minimum achieved GCSE Grade C or equivalent in 5 subjects to include English and Maths.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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