Export Clerk - Freight Forwarding

Recruiter
Corrigan Bentley Recruitment ltd
Location
Dartford
Salary
25,000 - 30,000 per annum
Posted
08 Jul 2021
Closes
22 Jul 2021
Ref
2120463874
Contract Type
Permanent
Hours
Full Time
Job Purpose Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department. Responsibilities Deliver best in class customer service at all times Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Ocean Export Files and reporting Use the Global Ocean Export Workflow monitor and KPI bundle on daily basis to manage daily tasks Ensure documents are sent timely Ensure accurate and timely client and vendors billing Interact with our customers in arranging their international shipments, meeting customer service standards Overseas communications, timely responses to emails and requests (internal and external) Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures are in place and updated in the DLSOPs Meet KPI standards in accordance with the company’s procedures Escalation of problems to Management when necessary Research and resolve any issues regarding billing or shipping discrepancies

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