Data Management Analyst

Recruiter
YPrime
Location
Sandwich
Salary
Not Specified
Posted
20 Jul 2021
Closes
22 Jul 2021
Ref
2087558306
Sector
Technology
Contract Type
Permanent
Hours
Full Time
Is your career in its prime? It could be YPrime is looking for a Data Management Analyst to review, investigate and process requests in a timely and accurate manner. You'll be based in our Sandwich, Kent office in the UK. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time. Does our mission sound like something you can get behind? If so, here’s what we need from you: Minimum of 1-year professional experience in related field Proficiency in Microsoft Office suite Database querying experience with SQL A great attention to detail and accuracy Strong written and verbal communication skills Thrives in a fast-paced, dynamic environment An ability to learn new technologies and platforms A commitment to quality A friendly, service-oriented attitude A team player who puts the success of the team first Motivated by helping clients and find satisfaction in helping to resolve the issues of others A fast learner that leverages core talents and skills rapidly in new and complex environments An analytical thinker who is energized by delving into complex problems Even keeled, not easily ruffled under pressure A resourceful problem-solver who seeks out effective and efficient solution An ability to identify and solve problems in an efficient and effective manner Ability to work independently with little to no supervision Have these things too? Even better Bachelor’s degree in a related field is a plus Experience in biotech/pharmaceutical or the CRO industry preferred Experience with SaaS delivery considered a plus Prior technical support experience preferred, especially in healthcare, life sciences or related field Multilingual skills a plus Here Are Some More Details About The Job You’ll resolve user-reported DCF issues and communicate resolution back to system user within agreed SLAs You’ll escalate system DCF issues to project team when necessary for resolution You’ll efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface You’ll provide input on current support processes and suggest improvements You’ll operate in compliance of all YPrime SOPs and WIs You’ll manage verification of simple and medium complexity proposed database corrections You’ll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary You’ll work collaboratively with Application Services and Project Teams to ensure full understanding of details of each system they will be supporting You’ll work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end-user You’ll perform other related duties as required You’ll be on-call as needed What are the YPrime Perks? Uncapped paid time off Comprehensive benefits package largely subsidized by YPrime 401(k) with company match Flexible working arrangements with an emphasis on work/life balance Friendly, smart, passionate and hard-working coworkers Opportunities for professional growth and advancement

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