Home Based Property Claims Handler

Recruiter
Independent Appointments Ltd
Location
Kent
Salary
19,000 - 25,000 per annum
Posted
20 Jul 2021
Closes
22 Jul 2021
Ref
2136781109
Contract Type
Permanent
Hours
Full Time
Home-based Property Claims Handler - up to £25k per annum plus pension, twice yearly discretionary bonus, medical cash plan - Free parking nearby An exciting opportunity to join an independent surveying company providing building claims solutions on a nationwide basis - you will work remotely however you will feel very much part of a busy and vibrant claims handling team where you will manage your own case load of new and existing property claims. Training and Development of staff are key. As a Home-based Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing. Handle and resolve insurance related technical questions from clients. Monitor the progress of new and existing claims within strict deadlines. Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels. Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers. Experience required: Buildings/Property Claims handling experience from cradle to grave - Essential Excellent customer services skills within a telephone environment - Essential Be able to work within a targeted environment - Essential Diary management experience - Essential Experience of booking and arranging appointments - Essential The ability to manage and prioritise own workload - Essential Experience of handling and dealing with challenging situations - Essential Experience of handling complaints - Essential Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact This is a full-time, permanent role working 40 hours per week Monday to Friday between 8am - 6pm - overtime will be available

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