Complaints Handler

Sevenoaks, Kent
£22000 - £25000 per annum + + benefits package
16 Jul 2021
13 Aug 2021
Ali Baghdadchi
Job Level
Contract Type
Full Time
We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Complaints Handler to join their thriving team.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.

Please note you must be flexible and able to commit to the following shifts:
Hours: Mon-Fri 9am-6pm initially then a re-introduction of a rota shift working based on 8am-8pm Mon-Fri, Sat 9-5 and potentially Sundays as well.

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company's processes and procedures.

Duties will include:
*Investigate complaints in accordance with the company complaints procedure
*Liaise between customer and external agencies to obtain a resolution
*Research root causes of complaints
*Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

*Previous complaints handling experience would be desirable, this could be gained from a retail background but must include written complaint handling and correspondence
*Financial services industry experience would be an advantage
*Outstanding inter written and verbal communications skills, both internally and externally
*Team player
*Results orientated
*Organised with high attention to detail
*Must drive and have own transportation due to location

Apply now for this excellent opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

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