Customer Services Advisor Technical

Location
Maidstone, Kent
Salary
Grade 5 – starting salary £19,869
Posted
16 Jul 2021
Closes
19 Aug 2021
Contract Type
Permanent
Hours
Full Time

Customer Services Advisor Technical

Grade 5 – starting salary £19,869 Career progression scheme with the opportunity to work towards a Grade 6 - £23,122

Pride in our Borough: A Borough that works for everyone

Our Customer Services team is the first point of contact for all customers contacting the council - whether they get in touch via the telephone, a web form or web chat, social media or in-person. More than this though, as a Technical Advisor, you’ll answer questions and enquiries on behalf of 14 different services and make decisions for our back-office teams.

Whether you are greeting customers in the Maidstone Link, replying to social media comments or booking appointments, you’ll handle it all with exceptional levels of service. You’ll play a big part in helping us develop our social media and digital presence too - providing digital support, sometimes to customers who are resistant to new technology, as well as identifying any issues in the process and working with the Digital Team to ensure improvements.

It’s a role that will put your multi-tasking skills to full use, as you manage a high-volume of contacts across a full range of channels – so organisational skills will be essential too. What’s more, you’ll need to be IT literate and confident explaining digital processes to people clearly. Excellent communication, people and team-work skills, will all be needed. Even more importantly, you’ll share our commitment to customer service.

The Council considers this to be customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

This is a full time positions working 37 hours per week, Monday-Friday.

PREVIOUS APPLICANTS NEED NOT APPLY

To apply for the position please click on the "apply now" button; 

Closing Date: Thursday 19 August 2021

Interviews: Thursday 2 September 2021

Council Benefits:  career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.

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