Customer Experience Executive

7 days left

Location
Kent, Sevenoaks
Salary
£23000 - £26000 per annum + Pension, Gym, Parking, Healthcare,
Posted
01 Sep 2021
Closes
29 Sep 2021
Ref
IM- CSE
Contact
Ian Mathias
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Customer Experience Executive
Location: Sevenoaks
Salary: £23 to 26k
Bens: Pension, Gym, Parking, Healthcare

Do you enjoy customer service? Are you interested in working for a growing finance company?
The company is focused on looking after its clients and customers and this is a perfect way to further your career.

The key aspects of the role:
∙ To work as part of a motivated team, to ensure that all inbound complaints are thoroughly investigated
∙ To always work towards offering a suitable solution to our customers within the set regulatory time frames
∙ To openly and fairly review each customer complaint without bias or personal opinion ∙ Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
∙ To participate in monthly meetings to put forward suggestions for improvement and share successes as part of the group
∙ Openly share experience in order to use the information to build knowledge/skillset ∙ Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
∙ Ensure that all complaints are handled with the highest standard of customer care ∙ To maintain complaints database with correct and relevant information at all times ∙ To research the root cause of complaints and use the information to ensure consistency in processes and procedures
∙ To hold excellent communication skills both verbally and in writing

Own Transport required because of the location

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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