Customer Liaison Officer - Temp-Perm

Location
Sittingbourne, Kent
Salary
Up to £9.62 per hour + + Benefits
Posted
13 Sep 2021
Closes
11 Oct 2021
Ref
AJ/CLO
Contact
Amanda Jordan
Job Level
Administrator
Contract Type
Temporary
Hours
Full Time
We are currently working with a leading specialist business based on the outskirts of Sittingbourne.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers. This role is offered on a temp-perm basis.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 9am - 5pm.


KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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