Customer Liaison Officer

Location
Sittingbourne, Kent
Salary
£19000 - £20000 per annum + + Benefits
Posted
12 Oct 2021
Closes
09 Nov 2021
Ref
AJ/CustLiaOff
Contact
Amanda Jordan
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
We are currently working with a leading specialist business based on the outskirts of Sittingbourne.

Due to ongoing growth, they are currently seeking a Client Liaison Officer to answer queries and build relationships with both new and existing customers.

The Client Liaison Officer will be responsible for:

Ensuring that all queries are passed to the appropriate member of staff / department.
Liaise with the team to ensure all reports are sent to the client on time.
Liaise with the Quality Manager to ensure that customer complaints are resolved suitably and that the client is notified of the actions undertaken.
Ensure that clients are kept up to date with price changes and appropriate UKAS required information is sent through to the clients.
Ensure there is suitable cover to manage all client inquiries during allocated office hours.
Ensure that the processing of customer requirements; delivery and receipt of samples, registration, processing and contract review, are completed in a timely and efficient manner.
Assist when necessary with internal quality and management meetings.

The ideal candidate will be able to demonstrate experience working in a similar customer service driven role, have excellent communication and organisation skills, have great attention to detail, be personable and friendly with a great attitude and work as a team player.

Benefits include:

Company pension
Employee discount
On-site parking
Private medical insurance
Referral programme
Wellness programmes

Hours for this role are Monday to Friday 9am - 5pm.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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