HOUSING MANAGEMENT APPRENTICE (LEVEL 3/ADVANCED)
The ideal candidate will support housing officers in the delivery of key housing management functions and assist in the delivery of a customer focussed frontline housing service. Dartford is a diverse and exciting place to work, which is undergoing rapid growth and significant development including a council housing new build programme.
Travel Information: We are minutes away from Dartford Train Station and bus routes are close by.
Description of vacancy
An opportunity to gain valuable experience within a busy Local Authority Housing department. The post holder will support the day to day running of the Housing Management Team helping to provide a first point of contact for telephone enquiries from the Council’s tenants some of whom may be vulnerable and distressed making a positive confident customer focussed attitude essential. Further duties include minute taking at meetings and for visits undertaken by housing officers, assisting with processing forms for anti-social behaviour, mutual exchanges, and alterations of premises. Additionally updating databases and monitoring spreadsheets for ASB, scanning and processing incoming post, answering emails and preparation of standard letters and forms under the direction of the Senior Housing Officer.
- An opportunity to gain valuable experience within a busy Local Authority Housing department.
- The post holder will support the day to day running of the Housing Management Team.
- Helping to provide a first point of contact for telephone enquiries from the Council’s tenants some of whom may be vulnerable and distressed, thus making a positive confident customer focussed attitude essential minute taking at meetings and for visits undertaken by housing officers.
- Assisting with processing forms for anti-social behaviour, mutual exchanges, and alterations of premises.
- Updating databases.
- Monitoring spreadsheets for ASB.
- Scanning and processing incoming post.
- Answering emails.
- Preparation of standard letters and forms under the direction of the Senior Housing Officer.
£159.10 per week
Monday to Thursday
8.45 – 5.15
8.45 – 4.45
20% paid time during working hours is given to complete training, referred to as “Off the Job Training”
Proficiency in Microsoft Office Suite
Good Time Management
Attention to Detail
Good keyboard skills and the ability to learn new data systems
Flexible and enthusiastic approach
Good Telephone Manner
Ability to Multi-task
GCSE Grade 9 – 4 (or A – C) in English and Maths. Or equivalent qualifications in these subjects.
On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.