Digital Account and Project Manager

Location
Ashford, Kent
Salary
£25k - £27k DOE
Posted
23 Nov 2021
Closes
21 Dec 2021
Job Level
Executive
Contract Type
Permanent
Hours
Full Time

Summary

We’re looking for a digital account/ project manager to join our web design studio based in Ashford, Kent, working closely with our clients and team to deliver exceptional work that delivers real impact. The role can be mainly remote, or if you prefer, based in our office in Ashford Kent. 

Role overview

As an account manager, you’ll be the key point of contact for our clients, developing meaningful long lasting relationships that help us grow the accounts over time and upholding a standard of customer service that’s second to none. 

As a project manager, you’ll be leading the implementation and delivery of projects, on time and to budget. This includes managing timelines, schedules, information, priorities, communications and client expectations, supporting our team and unblocking issues, with support from the senior team.

We’re looking for someone with at least 1 years experience in account and project management, ideally in an agency environment. 

Responsibilities

  • To build long term relationships with clients and be their main point of contact
  • To lead the planning, implementation and administration of client projects
  • To deliver projects on time and on budget
  • To uphold quality assurance i.e. proofing/ testing before client demos etc.
  • To help plan internal resources and schedule/ prioritise work within the studio
  • To help maintain and improve internal systems, tools and processes 

Job package and benefits

  • £25k - £27k DOE
  • 37.5 hrs per week, Mon-Fri 
  • Flexible time - start between 8.30am/9.30am and finish between 5/6pm, with 1 hour lunch break
  • Option to work a 9 day fortnight (75 hrs over 9 days)
  • Mainly remote working, with some days each month from the office (or option to work full time in office if preferred)
  • 25 days paid holiday p/a plus bank holidays and your birthday off too!
  • Bonus scheme after probationary period
  • Dedicated training budget
  • 2x volunteering days per year 
  • Monthly team lunches 

Experience

  • Minimum 1 years + account management experience
  • Minimum 1 years + project management experience
  • Experience in web and digital
  • Experience working in an agency environment preferred
  • Experience with content management systems (WordPress preferred)
  • Experience with project management software/ processes

Skills

  • Excellent written and verbal communication skills
  • Able to build rapport and connect with people - you’re responsive, friendly & helpful
  • Commercial approach
  • Organised, able to prioritise work and deal with concurrent tasks
  • Attention to detail
  • Problem-solving ability and analytical approach

About Us

Based in Ashford, Kent, we’re a talented, but down-to-earth team. We’ve been designing and building websites for the last 11 years – and we aim high. We push ourselves to be our best and we’re looking for someone who won’t sit back and coast. We want another member of the gang who’ll get involved and is excited to see their ideas come to life.

We don’t just do this to pay the bills; we do it because we love it. We collaborate and support each other and take our work seriously, but definitely not ourselves. Our philosophy: if you’re going to do it, do it well – with decent people who’re into it as much as you are.

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