Part Time Customer Service Assistant - Medway City Estate

Arun Estates
Medway City Estate, Rochester
Circa £10,000
24 Nov 2021
22 Dec 2021
Job Level
Contract Type
Part Time

Does making a difference and adding value really mean a lot to you but only looking for a part time role? If so, we would love to hear from you!

Start Date: ASAP

Salary: circa £10,000

Location: Medway City Estate

Work Pattern: 3 full days per week or shorter days between Monday and Friday (flexibility can be discussed)

Benefits: 33 days paid Holiday (Pro Rata), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme

Arun Estates is the largest independent estate agency in the south east of England. Our Mortgage service arm, Mortgage Matters Direct is part of the Arun Estates Estate Agency Network. Locally known as Wards of Kent, we also incorporate Douglas Allen in East London and Essex, Cubitt & West in Surrey, Sussex and Hampshire, and Pittis on the Isle of Wight. So altogether over 100 estate agency branches!

We need an extra pair of hands to provide additional administrative support to our busy team of Customer Service Advisors who process and progress our customers mortgage applications. Don’t worry if you don’t know much about mortgages, as long as you are willing to learn we will help you get up to speed!

Duties will include:

  • General admin support as required
  • Checking mortgage offers and inputting and maintaining relevant data
  • Following up forthcoming exchange dates and making sure all information is 100% accurate in line with the Financial Services Authority and under the Data Protection Act
  • Updating records contained on our computer software
  • Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system

We need you to be:

  • Flexible, helpful with a real “can-do” attitude
  • Adaptable and always have the customer at the forefront of your mind
  • Professional and business-like
  • Accurate with a keen eye for detail and be hard working and focused
  • Previous administration experience in a busy office environment

This is a great opportunity to join our family!

But….. don’t just take our word for it, see just some of the results from our yearly staff survey….. 

  • 94% get a lot of satisfaction and enjoy their work
  • 92% feel proud to work for our company
  • 91% of our people think this is a good place to work

So join us now ... and make that Smart Move!


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