Client / Customer Service Executive (Logistics/Transport)

Location
Kent, West Malling
Salary
Competitive + benefits
Posted
25 Nov 2021
Closes
23 Dec 2021
Ref
NR/C/TCC
Contact
Nicola Roberts
Job Level
Administrator
Contract Type
Permanent
Hours
Full Time
Client / Customer Service Executive (Logistics/Transport)

Our client is a fast-growing manufacturing business who deliver their bespoke solutions to an expanding global market. Spearheaded by a forward-thinking, innovative MD, they looking to hire individuals with a similar ethos.

We are looking for a person that is highly motivated to provide the best possible experience for clients globally. This is specifically to take responsibility for orders once they have been processed and facilitate a seamless process that gives an exceptional experience for the client at every touch point.

As well as having the right skills for the team, we are looking for someone with a positive, upbeat, hard-working attitude who prides themselves on delivering to a high standard.

Duties
*Ensure the client knows they have a personal contact and support for the order.
*Ensure all correct details for delivery and correct delivery contacts for every order.
*Find out from the client what they would like in the way of updates and go above and beyond.
*Follow the process right through until the delivery is complete, ensuring full client satisfaction.
*Customer service calls regarding live or completed orders - not prospecting.
*Take customer calls and providing a comprehensively satisfying experience, every time.
*Provide solutions for customer complaints, take pride in turning them into positive experiences.
*Ensure everything is up to date on the CRM system.
*Keep on top of all delivery dates, to ensure realistic accuracy.
*Be a central point of communication for sales, purchasing, operations, despatch etc.
*Work with despatch to book in the deliveries with the correct contacts.

Requirements
*Excellent communication skills, both oral and written
*Wealth of experience in demanding customer service environments
*Knowledge of logistics/transport
*Knowledge of various communications channels - phone, webchat, email, MS Teams, Zoom etc
*B2B customer experience would be ideal
*Innovative and proactive
*Experience working with global clients would be beneficial
*Good grasp of working with processing and CRM systems
*Sound Excel knowledge and experience
*Good understanding of business principles, both for sales and operations

Monday-Friday 8.00 - 4.30pm
Full time on site
Parking available on site & public transport options available

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


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