The Homeless & Allocations Team is part of the Housing Needs Team within the Housing Department for Gravesham Borough Council.
The Housing Needs Team deals with people who are homeless or threatened with homelessness within the Gravesham area along with maintaining the Housing Register for social housing.
Description of Vacancy
To learn skills in operational business administration. Whilst providing direct support to the Homeless & Allocations Team in relation to the delivery of efficient and effective Council Services.
To carry out a range of administrative duties to assist with the teams’ statutory functions, dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence.
Whilst using IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data.
To work as part of the Housing Needs Team providing an excellent level of operational support. To build and maintain effective working positive relationships within the team and across the organisation.
To ensure a high-quality service in the performance of the Council’s statutory duties under the housing and homelessness legislation.
To provide support to the Homeless and Allocations Team as required including dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence.
To carry out administrative duties to assist with the teams statutory functions, including managing the Allocation and Temporary Accommodation inbox, checking and processing invoices received from Temporary Accommodation providers, arranging placements of clients into Temporary Accommodation, liaising with Temporary Accommodation providers, monitoring rent accounts for clients placed into Temporary Accommodation.
Provide administrative support for Team meetings i.e. setting minutes, collation and sending agenda and documents pre-meeting. Minute taking and including the recording of meeting actions.
To use multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data.
To assist in the production of accurate monthly reports and documents including sending out email reminders and following up non-compliance.
To work as part of the Private Sector Housing Team providing an excellent level of operational support.
To build and maintain effective working positive relationships within the team and across the organisation.
To play a key part in preparation and delivery of the Landlord Forums and Landlord Focus Groups
To meet all learning commitments of the apprenticeship as directed by your line manager, the Apprenticeships Manager or the learning/training provider.
£4.81 per hour.
Increasing to National Minimum Wage on completion of 1 years service.
Monday – Friday 9am – 5pm
(We can be flexible on start and finish times)
1 hour per day, unpaid lunch
20% paid time during working hours is given to complete training, referred to as “Off the Job Training”
- Good, proven standard of written English and ability to record and report information accurately and concisely.
- Good, proven communication skills.
- Good knowledge of Microsoft Word, Excel and Outlook.
- The ability to manage own workload and work to team and project deadlines.
- Experience of dealing with customers in a courteous and helpful manner.
- Ability to work on own initiative with minimal supervision
- Understands the process of team working and the part they play
- Ability to remain calm and work under pressure in what can often be difficult situations
GCSE Grade 9 - 4 (or A - C) in English and Maths. Or equivalent qualifications in these subjects.
On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.