Compass House Administrative Officer (Ashford/Office Based)

Job Description

Compass House Administrative Officer (Ashford/Office Based)

Location of Role: Ashford 

Advert Closing Date: 23/07/2024 

Starting Salary: £23,646.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: Mon-Fri 

Weekend/Evening Working: No 


The Police and Crime Commissioner (PCC) for Kent is seeking someone experienced in customer services to be an effective and efficient receptionist / administrator for Compass House and to support the Commissioning Team within the Office of the Police & Crime Commissioner.


Compass House is a hub for victim services in Kent and provides a base and support rooms for services which support victims of crime. The Commissioning Team are responsible for Compass House and oversee crucial services aimed at reducing crime, supporting community safety and helping victims and witnesses across the County.


This is a fantastic opportunity for someone who wishes to deliver a first-class front of house service as a receptionist, whilst also providing administrative support in a dynamic environment that helps individuals impacted by crime.


This is a permanent position based at Compass House, Ashford. Flexible working and job share options will be considered.


You should have experience in providing efficient receptionist and administrative support across a range of workstreams. A customer care focus is required as you will be the first point of contact for those accessing Compass House. Excellent communication skills are a must, with a calm and empathetic approach.  You must have willingness to learn and experience in managing competing workstreams and be able to prioritise appropriate action, alongside the ability to collect and disseminate information accurately.


The post holder must possess good communication and organisational skills and be able to take control of a wide variety of situations and deal with people in a sensitive and discreet manner.


A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard are essential. The post holder must have good IT skills, be familiar with using a range of IT packages including Word, Excel, and E-Mail.


Ideally you will also understand policing and the criminal justice system plus the delivery of support services.


Starting salary is £23,646


For further details then please contact Claire Gatward on 01622 677055.


Kent OPCC offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £26,958.00.


For the full job description please click here. 


Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria. 


All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent vetting information forms to complete. 


Kent OPCC welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.


Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.


This post is open to

  • British Citizens
  • Members of a European Economic Area (EEA) state who hold settled or pre-settled status under the EU Settlement Scheme.  
  • Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.


All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years.


Kent OPCC are an equal opportunities employer. Communications may be recorded for monitoring purposes.