Customer Liaison Officer

  • Job Reference: AJ/CuLiOf
  • Date Posted: 25 June 2024
  • Recruiter: KHR - Recruitment Specialists
  • Location: Sittingbourne, Kent
  • Salary: £22,300
  • Bonus/Benefits: + Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We are currently working with a leading specialist business based in rural Sittingbourne.

Due to growth, they are seeking a Client Liaison Officer to join their customer services department working in their laboratory environment.

Responsibilities will include:

Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
Ensure couriers perform collections for customer samples.
Ensure all work is carried out to the highest standard.
Liaise with the team to ensure all reports are sent to the client on time.
Ensure that clients are kept up to date with updates and changes.

The ideal candidate will be able to demonstrate:

Excellent communication skills and be confident when dealing with customers.
Be able to work within set targets and goals, and be able to manage expectations.
Have a good eye for detail and understand fully the business processes.
Be able to work well in a team, with an open, honest and approachable character.

Hours for this role are 8.30am - 5pm Monday to Friday with 1 hour for lunch.

This is a great, entry-level role for someone keen to join a business that can offer training and development. Due to the location, own transport is essential.

Benefits include:

Company pension
Life insurance
On-site parking
Private medical insurance
Sick pay
Wellness programme

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...