Customer Service Advisor (Office based)

  • Job Reference: NR/W/CSAA3
  • Date Posted: 13 June 2022
  • Recruiter: KHR - Recruitment Specialists
  • Location: Swanscombe, Kent
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Customer Service Advisor (Office based)
North Kent
Monday - Friday, 8.30am - 5.00pm (40 hours per week)
Permanent

Our client is a specialist retailer in high-value fixtures and fittings. They have been operational for nearly 20 years and work with some of the best designers and finest materials to offer the best in design, innovation and quality.

With a sales driven, professional and focused approach, they work together to create and sell sophisticated market leading products to their large network of prestigious hotels, architects and house builders, merchants and independent retailers.

In this role you will excel in providing awesome customer service with contacts via phone and email. Your role will include providing pre and post sales advice, order processing, and effective complaint resolution. The role will include a high level of multi-tasking as you will be involved in an array of customer service and aftersales enquiries. You will be proactively keeping the customers informed of any concerns and ensure these are rectified.

As well as a competitive salary, the client offers a great benefits package and working conditions with a supportive and collaborative team.

Duties
* Manage time and resource to deliver results for our customers
*Build relationships through incredible service delivery, problem resolution and the empathetic management of customer situations
*Regularly check to see that team KPI and SLA's are being met. Contribute to exceeding those targets with all contacts answered promptly.
*Develop high levels of knowledge through the training program on the vast product range
*Actively be involved in maintaining, and contributing to high team moral

Skills & Experience
*Experience within a Contact Centre/Customer Service environment would be preferred
*Excellent communication skills
*Self-motivated with a proactive approach and demonstrates a 'can do' attitude
*Ability to focus on solutions rather than problems
*Proven track record on delivering quality as a top priority
*Quick to adapt and learn new skills
*An ability to be able to understand aftersales drawings and instructions will be of benefit, but training is available.
*Good MS Office skills
*Excellent verbal and written communication skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...