Customer Service Advisor

  • Job Reference: AS/SE/CSA
  • Date Posted: 2 July 2024
  • Recruiter: KHR - Recruitment Specialists
  • Location: Sevenoaks, Kent
  • Salary: On Application
  • Bonus/Benefits: Competitive Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Role: Customer Service Advisor
Location: Sevenoaks, Kent
Hours: Monday - Friday 8am until 6pm (Shift Rotation - 37.5 hours per week)

Commutable from: Sevenoaks, Tunbridge Wells, Tonbridge, Orpington, Swanley, Croydon, Dartford, Abbeywood, Maidstone, Gravesend and surrounding.

We are recruiting for a Customer Service Advisor for a fantastic financial services organisation. We are looking for individuals who are looking to kick start their career within a leading Fin-tech organisation!

As a Customer Service Advisor, you will be part of an engaging team that puts the customer at the heart of everything they do. Due to extensive growth within the business, we are recruiting self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers.

Duties:
- Respond to Inbound and outbound telephone/email inquiries professionally and courteously.
- Maintain customer account records by recording/updating information as required.
- Record any dissatisfaction/satisfaction information in line with the company procedures.
- Contribute towards the team by working together to achieve the SLA requirements
- Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with.
- To present the company professionally and maintain confidentiality.
- Identify and assess customers' needs to achieve good customer outcomes and one-call resolution where possible Completion of outbound welcome calls.
- To complete all ad hoc tasks as distributed by the Senior / Team Leader.
- Ensuring electronic and paper filing is up to date and always in order.
- Communicate and build sustainable relationships with all other internal departments and field staff.

The Ideal Candidate:
- Good educational background with proficiency demonstrable in Maths and English.
- Computer Literate, including MS Office products and Email.
- Knowledge of the FCA's Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty.
- Ability to understand and comply with documented processes, policies and procedures.

Benefits:
- 25 days annual leave entitlement + additional day for your birthday
- Strong progression plans
- Private Medical Cover
- Life Insurance Cover
- Gym membership discount
- Car Scheme
- Premium Bonds for children
- Occupational Parental Pay

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...