Customer Service and Sales Executive Apprentice

Job Description

Employer Description 

This is a growing company and excellent training provider, if you have drive and initiative you will find a great career here. It’s a small and friendly team which offers world class qualifications in the security industry. You will have the opportunity to deal with a variety of trades and be able to provide an excellent level of security training. 

Travel Information:

Nearest Station Gravesend.

Bus- Abbey Rd stop no.190/416/481

480 Sapphire/490 Sapphire. Aprox 17 mins

Description of vacancy 

We're looking for high-achieving individuals with an interest in a career in a fast-growing business sector. For the right candidate we expect rapid career progression in a fantastic workplace with like-minded individuals. You’ll be responsible for managing our customers from start to finish. You will be selling our training courses and recruitment services, following up on courses and providing the full range of aftercare. You'll be contacting senior decision-makers to discuss their current challenges and objectives, as well as assisting them in determining how our courses may help their engineers improve their business performance.

The main responsibilities of this role will include but are not limited to:

  • Advising Customers on relevant training courses and prerequisites
  • Taking bookings for all training courses by telephone, email and web
  • Organising and arranging onsite training courses
  • Using the Company accounts system to produce quotations and invoices
  • Printing Course Notes
  • Ensuring Training Centre is clean and tidy at all times
  • Assisting instructors and sending all relevant course notes prior to the course commencement
  • Issuing training certificates
  • Uploading, downloading exams and contacting delegates with results
  • Providing additional administrational support as required
  • Passing on messages received by phone and email
  • Use of MS Office


£211.20 per week 


Mon to Friday

9 am to 5 pm

30 min lunch unpaid

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

Skills Required

Good Knowledge of:

  • Microsoft office

  • internet

  • email

  • Social media

  • Excellent computer skills

  • Good typing skills

  • Good accuracy and attention to detail

  • Good numeracy and literacy

Personal Qualities

  • Excellent communication skills
  • Desire to be proactive
  • Create a positive experience for others.
  • Smart appearance
  • Enthusiastic
  • Desire to achieve
  • Good work ethic

Qualifications Required

GCSE 4 or above or equivalent in Maths and English

ICT qualification preferred

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.