Customer Service Apprentice (Level 2/Intermediate)

Job Description

Employer Description

Francombs prioritise crafting fresh daily lunches with a focus on choice and quality ingredients. Their goal is simple: deliver exceptional dining experiences that keep customers coming back for more. They’re dedicated to uncompromising food quality. Every menu item is handcrafted to order using premium, fresh ingredients, whether you prefer Classics, Signature Specials, or create your own. While sandwiches are their speciality, they also offer hot beverages, catering for events, and buffet options. Customers can choose from various ordering methods: visit in-shop, enjoy dining in, use Click & Collect, or order through Francombs for delivery. Discover Francombs on Just Eat, Deliveroo, and Uber Eats for doorstep delivery.

Travel Information:

Good public transport links to Medway City Estate by bus and rail.

Description of Vacancy

Join Francombs sandwich bar as a Customer Service Apprentice! Your role involves delivering top-notch service to their valued customers while learning essential customer service skills. As part of a dynamic team, you’ll assist with order processing, maintain a welcoming environment, and ensure a seamless dining experience. Francombs are committed to providing the best training and support to help you thrive in the world of customer service. If you’re passionate about delivering quality service and want to grow in a vibrant, food-loving atmosphere, this apprenticeship opportunity is perfect for you!

  • Customer Interaction: greet and assist customers with enthusiasm, providing a friendly and welcoming atmosphere.
  • Order Processing: take customer orders accurately and efficiently, ensuring special requests and dietary needs are noted.
  • Product Knowledge: learn about menu offerings, ingredients, and preparation methods to answer customer requests and make recommendations.
  • Communication: communicate with customers and colleagues clearly and professionally, both verbally and in writing.
  • Team Collaboration: work closely with team members to ensure smooth service operations, helping with food preparation and maintaining a clean workspace.
  • Adaptability: be open to taking on various roles within the establishment, including cashiering, serving, and assisting with the preparation of food, as needed.
  • Problem-Solving: assist in resolving customer concerns and issues, seeking guidance from experienced team members when necessary.
  • Time Management: manage tasks efficiently, especially during busy periods, to provide quick and accurate service.
  • Attention to Detail: pay close attention to customer orders, ensuring accuracy and customer satisfaction.
  • Learning and Development: participate actively in training programmes and consistently strive to improve customer service skills and knowledge.


£192.50 per week


Monday to Friday 7:30 am – 3:30 pm
35 paid hours per week
1 hour daily breaks (unpaid)

Includes 20% paid time for training
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"

Skills Required

  • Communication: both verbal and written.
  • Teamwork: collaborate positively with co-workers.
  • Adaptability: ability to learn quickly and adapt to different situations in a fast-paced environment.
  • Empathy: understanding customers’ needs and concerns.
  • Problem-Solving: Be able to find solutions to customer issues, and seek assistance when needed.
  • Time Management: manage time efficiently to handle multiple tasks during busy periods.
  • Attention to Detail: pay close attention to customer requests and orders.

Personal Qualities

  • Positive Attitude: maintaining a positive and friendly demeanour.
  • Reliability: show up on time, meeting commitments, and take responsibilities seriously.
  • Willingness to Learn: A strong desire to learn and grow in the role, with an eagerness to improve skills and knowledge.
  • Professionalism: demonstrated through appearance, punctuality and conduct.

Qualifications Required

GCSE Level 9-4 (or Grade A-C) in English and maths, or equivalent qualifications in these subjects