Customer Service/Post Office Assistant Apprentice

Job Description

Employer Description

Detling Community Interest Company is a not-for-profit organisation that is the legal entity behind the Detling Community Store, café and Post Office.

The Store is staffed by 2 employees and a number of volunteers

Description of Vacancy

The Apprentice will, after training, be involved in all parts of the business and become qualified as a Post Office Assistant.

The role will involve providing excellent customer service, stock management and cash management

The Apprenticeship is a great opportunity for someone wanting to enter a retail career in an organisation with strong community values.

The role will include:

  • Stock management
  • Working the Store till
  • Completing the Store “Close”
  • Providing all the Post Office services and working the Horizon system and till
  • Serving customers from our small café and delicatessen (No food preparation)
  • Excellent customer service

Wage

£5.00 per hour

£150 per week

 

Hours

30 hours per week, with some weekend working

Working times to be agreed between 7.00am and 16.30

30 minute lunch break

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

 

Skills Required

  • Excellent Customer Service Skills
  • IT skills
  • Numeracy skills
  • Excellent time keeping
  • Good work ethics.

 

Personal Qualities

  • Willingness to develop new skills;
  • honesty;
  • community commitment
  • Good communication skills
  • Empathy with people of all ages

 

Qualifications Required

GCSE English and maths Grade 4 (Grade C) or above or equivalent

18 years old minimum ( due to selling alcohol)

 

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.