IT Support Desk Officer

  • Job Reference: B0051011
  • Date Posted: 14 March 2024
  • Recruiter: Ashford Borough Council.
  • Location: Ashford Kent
  • Remote Working: Some remote working possible
  • Salary: £25,413 to £27,693
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

IT Support Desk Officer

Salary from £25,413 to £27,693 pa depending on skills and experience
Permanent – Full time – 37 hours per week

You will be providing 1st and 2nd line technical support for all customers assisting them with hardware, software and telecom issues either onsite or using remote assistance along with:
Monitoring service desk calls for support and maintenance issues
Liaise with 3rd party solution providers in the logging, monitoring and resolution of maintenance and support issues.
Making decisions independently to implement fixes and solutions to resolve these issues at initial point of user contact.

This post is to cover IT support over two sites at the Civic Centre in Ashford and at our Border Control Facility in Sevington.

You must be prepared to work a rota basis at any ABC site when required to do so, providing direct support to the user base and systems located at those sites.

To be proficient in this role it is essential that you have worked in a desktop support type role and have working knowledge of the latest release of Microsoft Windows & Microsoft 365 products to recent release level

For an informal discussion about the role please contact John Ponsford, IT Support Manager 

For any assistance in completing the application form, please email recruitment @

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.

Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide
We welcome applications form the Armed Forces Community