IT Support Technician - Multi-Site

  • Job Reference: 2903
  • Date Posted: 9 May 2024
  • Recruiter: EKC Group
  • Location: Canterbury, Ashford, Broadstairs, Dover, Folkestone and Sheppey (Multi-site)
  • Salary: £23,576
  • Sector: Education & Childcare, I.T. & Communications
  • Job Type: Fixed Term
  • Duration: 3 months
  • Work Hours: Part Time

Job Description

About The Role

Salary: Please note that this role is part time and the pro-rata salary is £9,430.40
Location: Multi-site (Ashford, Broadstairs, Canterbury, Dover, Folkestone and Sheppey) 
Term: Fixed term ending 30/08/2024
Hours: 15 hours per week
Posts available: 2 
 
With knowledge in all things IT, we can support your development into our Technology Team and the start of your career.  
 
You will be joining the front-line team and be responsible for operational support of all IT used by the Group, across our six Colleges and other business units.

Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.

You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.

Not only will this be a fantastic career starting opportunity, but as a group we have some amazing benefits:
  • Access to a variety of online discounts for store, retail, restaurants, travel, gym, groceries and more
  • Internal progression opportunities and CPD focus across the group
  • Flexible working requests
  • Cycle to work, car leasing and tech purchasing schemes 
 

About The Candidate

We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

The Ideal candidate will have a working knowledge of and practical experience in Windows 7 and 10, in addition to Android and Apple devices. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.
Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.
 

Don’t worry about updating your CV for this position. We have a short online application form and will get back to everyone who applies, successful or otherwise. 

Simply click ‘apply’ and we’ll let you know about an interview date.

If you have any queries about our recruitment process or need help with your application, please contact the Resourcing team – jobs@ekcgroup.ac.uk