IT Support Technician - Multi Site

  • Job Reference: 3107
  • Date Posted: 27 June 2024
  • Recruiter: East Kent Colleges Group
  • Location: Folkestone, Kent
  • Salary: £23,576
  • Sector: Administration, I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

About The Role

East Kent Colleges Group are looking to appoint an IT Support Technician to join the Technology Team. You will join the front-line team and be responsible for operational support of all College IT used by the Group, primarily at our EKC Folkestone and EKC Dover Colleges but could be across any of our six Colleges and two business units daily. 

Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.

You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.

Working at EKC Group is extremely rewarding with excellent benefits
  • Competitive salary and holiday entitlement 
  • Access to 100's of online discounts via our Rewards Scheme (Inc. Restaurant, Grocery, Retail, Gym, Holidays)
  • Access to cycle to work, car leasing and tech purchasing schemes
  • Generous pension scheme - 18% employer contribution
  • Being part of a company with a Eco-Sustainability focus of being Net-Zero
  • Time off for your child's first day at school, moving home and for interviews
  • My 10 Days initiative - bid for up-to 10 days off work to pursue voluntary work
  • Being part of Community Days and Annual Staff Celebration Day 

About You

We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. You will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

You will have a working knowledge of and practical experience in modern Windows operating systems, in addition to Android and Apple devices. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.

Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.
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If you are interested in an informal chat about the role, or have any queries, please email us on