Warehouse Administrator

Job Title: Warehouse Administrator
Reports To: Warehouse Supervisor

Role Summary:
We are seeking a detail-oriented Warehouse Administrator to support a busy warehouse team with systems, order processing, and general administrative tasks. The role ensures that all dispatches are accurate, timely, and well-documented, helping to maintain high customer satisfaction.

Main Responsibilities:

• Generate and print accurate shipping labels and documentation for all dispatched goods.

• Prepare loading manifests and delivery notes for outbound orders.

• Ensure proof of delivery is obtained and filed correctly for each shipment.

• Work closely with warehouse operatives to ensure orders are picked accurately according to customer requirements.

• Ensure loads are correctly set up in the system and orders are assigned to the correct load numbers.

• Generate Advance Shipping Notices (ASNs) and resolve any errors promptly.

• Double-check customer order details before dispatch.

• Liaise with the customer service team to resolve any issues related to orders or deliveries.

• Ensure all orders are dispatched within required timeframes.

• Respond to customer queries regarding dispatch status, delivery schedules, or product availability.

• Send dispatch confirmation emails to customers with delivery details.

• Create and update sales orders for Class 2 wholesale accounts.

• Manage all aspects of market picking and ensure pallets are labelled correctly with product information, handling instructions, and addresses.

• Check all wholesale orders for accuracy and quality before dispatch.

• Maintain accurate records of all dispatched goods, including tracking information, quantities, and shipping methods.

• Produce daily Class 2 stock availability reports.

• Investigate and resolve issues related to wholesale delivery delays or missed deliveries to ensure customer satisfaction.

Other Responsibilities:

• Maintain high attention to detail and accuracy.

• Demonstrate professionalism and respect towards colleagues.

• Contribute positively to the warehouse team.

• Be accountable for your responsibilities and uphold company values and procedures.

• Seek opportunities to learn and develop professionally.

Qualifications and Skills:

• Excellent communication skills and high level of English.

• Strong IT skills, including Microsoft Word and Excel.

• Knowledge of Prophet or similar ERP systems is preferable.

• Good understanding of Maths.

• Previous warehouse experience is desirable.

• Strong organisational and problem-solving skills.

• Positive “can-do” attitude and ability to work under pressure.

Measures of Performance / Key Deliverables:

• Achievement of internal KPIs.

• Efficiency and accuracy of workload.

• Attention to detail in all tasks.

• Strong working relationships within the team.

• Contribution to overall warehouse performance.

• Timely and accurate dispatch of all orders.